Can your products be customised? How can it be done?
For each Product shown in the On-Line Shop, Sparco specifies if:
- it is available in its warehouses;
- it is not available;
- it is “customisable”.
A “customisable” product may be modified/adapted/customised in accordance with specifications requested by the Customer using our configurators. In this case, you will need to indicate your choices in the appropriate area on the configurator.
For each personalised item, a summary sketch of the product and of the customised elements will be sent by e-mail to confirm what has been graphically generated before being sent to production.
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Is it possible to return a purchased item?
The customer has the right to withdraw from any order of Sparco products, with the exception of customised products, without giving any reason and within 14 days of receipt of the goods. The date on the invoice accompanying the delivery is full proof ...
When will I receive my order?
Please remember that the shipping times we cannot change or reduce are: STANDARD SHIPPING: 3 (three) working days from the date of payment of the order. SHIPPING OF CUSTOMISED PRODUCTS (using our 3D CONFIGURATOR): 5 (five) - 9 (nine) working weeks ...
I have received a damaged product, can I replace it?
If one or more products received are incorrect or damaged, you can exchange the products at no additional cost. To do this, you must follow the procedure on this page ( orders-returns ), attaching photographic evidence to show the damaged/incorrect ...
How can I get in touch with you?
For support with any issues or questions related to your experience with our products, please use our support centre. Our Support Centre provides comprehensive answers to frequently asked questions. If you don't find the answer to your question, you ...
How can I make a return?
In order to proceed for returning goods for wIthdrawal please follow the instructions to the link: orders-returns Returned products must be returned intact, complete with all their elements and accessories, accompanied by the attached instructions, ...