I have received a damaged product, can I replace it?
If one or more products received are incorrect or damaged, you can exchange the products at no additional cost. To do this, you must follow the procedure on this page (
orders-returns ), attaching photographic evidence to show the damaged/incorrect item. The photos must show:
- item label
- product in full
- detail of the damaged and/or affected area
- In case of damaged packaging, please include the photo of the condition of the box when the package was received
Upon receiving the return/replacement request, Sparco will send the instructions for returning the goods. Once the goods have been received and the defect ascertained, Sparco will replace the item(s) at no additional cost.
If the product is no longer available for delivery, all costs incurred will be reimbursed.
NOTE: should the box or packaging of the ordered products be clearly damaged, the Buyer is invited to refuse delivery from the courier or accept delivery "with reservation".
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Once I have placed an order, can I add an additional product?
No, once an order has been finalised, it is not possible to add extra items to it. To purchase additional items, a new order must be placed on our website.
Will I be notified when you receive my return?
Of course, an e-mail confirming receipt of the returned item will be sent as soon as the package is received by our main office. Please note that the receipt of the e-mail does not involve an automatic issue of the refund. We reserve the right to ...
Which address must the returned item(s) be sent to?
The return shipping address will be shown on the return label to be affixed onto the package of the goods to be returned. Please consult the Returns and Refunds page to find out how: https://www.sparco-official.com/en/returns-and-refunds Attached is ...
Can your products be customised? How can it be done?
For each Product shown in the On-Line Shop, Sparco specifies if: it is available in its warehouses; it is not available; it is “customisable”. A “customisable” product may be modified/adapted/customised in accordance with specifications requested by ...
When will I get my refund?
The refund will be issued within 10 working days from the moment the returned item(s), delivered to our office, will be accepted because compliant with the product quality criteria. Please consult the Returns and Refunds page to find out how. Should ...