Once I have placed an order, can I add an additional product?
No, once an order has been finalised, it is not possible to add extra items to it. To purchase additional items, a new order must be placed on our website.
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I have received a damaged product, can I replace it?
If one or more products received are incorrect or damaged, you can exchange the products at no additional cost. To do this, you must follow the procedure on this page ( orders-returns ), attaching photographic evidence to show the damaged/incorrect ...
Can I change or cancel an order after I have completed it?
CANCELLATION To cancel an order, you must notify us of your intention to withdraw from the contract as soon as possible by opening a ticket on our support platform. The request will be given priority so that it is displayed as soon as possible. When ...
When will I receive my order?
Please remember that the shipping times we cannot change or reduce are: STANDARD SHIPPING: 3 (three) working days from the date of payment of the order. SHIPPING OF CUSTOMISED PRODUCTS (using our 3D CONFIGURATOR): 5 (five) - 9 (nine) working weeks ...
Can I change the delivery address of an order?
Yes, the information regarding the billing and/or shipping address can be changed as long as the package is being processed. From the moment the order is handed over to the courier, Sparco cannot change any information. You must report any changes as ...
What happens if the amount of the order exceeds the value of the voucher?
It's not a problem. If the order amount exceeds the value of your voucher, you will automatically be prompted to choose a payment method to pay for the order value not covered by the voucher.