When will I receive my order?
Please remember that the shipping times we cannot change or reduce are:
- STANDARD SHIPPING: 3 (three) working days from the date of payment of the order.
- SHIPPING OF CUSTOMISED PRODUCTS (using our 3D CONFIGURATOR): 5 (five) - 9 (nine) working weeks from the approval of the sketch/layout.
This is an opportunity for us to remind you that you can access your account directly to track the progress of your order.
As soon as your package is delivered to the courier, you will see the tracking number in the order form. You will also receive an e-mail that confirms the order has been despatched, with tracking details.
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Will I be notified when you receive my return?
Of course, an e-mail confirming receipt of the returned item will be sent as soon as the package is received by our main office. Please note that the receipt of the e-mail does not involve an automatic issue of the refund. We reserve the right to ...
What happens if the amount of the order exceeds the value of the voucher?
It's not a problem. If the order amount exceeds the value of your voucher, you will automatically be prompted to choose a payment method to pay for the order value not covered by the voucher.
Can I change or cancel an order after I have completed it?
CANCELLATION To cancel an order, you must notify us of your intention to withdraw from the contract as soon as possible by opening a ticket on our support platform. The request will be given priority so that it is displayed as soon as possible. When ...
When will I get my refund?
The refund will be issued within 10 working days from the moment the returned item(s), delivered to our office, will be accepted because compliant with the product quality criteria. Please consult the Returns and Refunds page to find out how. Should ...
Can I change the delivery address of an order?
Yes, the information regarding the billing and/or shipping address can be changed as long as the package is being processed. From the moment the order is handed over to the courier, Sparco cannot change any information. You must report any changes as ...