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• When will I receive my order?

  Please remember that the shipping times we cannot change or reduce are: STANDARD SHIPPING: 3 (three) working days from the date of payment of the order. SHIPPING OF CUSTOMISED PRODUCTS (using our 3D CONFIGURATOR): 5 (five) - 9 (nine) working weeks ...

• When will I get my refund?

  The refund will be issued within 10 working days from the moment the returned item(s), delivered to our office, will be accepted because compliant with the product quality criteria. Please consult the Returns and Refunds page to find out how. Should ...

• Will I be notified when you receive my return?

  Of course, an e-mail confirming receipt of the returned item will be sent as soon as the package is received by our main office. Please note that the receipt of the e-mail does not involve an automatic issue of the refund. We reserve the right to ...

• I have received a damaged product, can I replace it?

  If one or more products received are incorrect or damaged, you can exchange the products at no additional cost. To do this, you must follow the procedure on this page ( orders-returns ), attaching photographic evidence to show the damaged/incorrect ...

• How can I pay?

  Customers may pay the Price and shipping costs by credit card, PayPal or bank transfer. If paying by credit card, the Customer will be charged the Price and the shipping costs after the credit card details have been checked and authorisation to ...