Will I be notified when you receive my return?
Of course, an e-mail confirming receipt of the returned item will be sent as soon as the package is received by our main office.
Please note that the receipt of the e-mail does not involve an automatic issue of the refund. We reserve the right to verify the product is in good condition.
Any refund will be issued within 10 working days following the quality control of the package.
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When will I receive my order?
Please remember that the shipping times we cannot change or reduce are: STANDARD SHIPPING: 3 (three) working days from the date of payment of the order. SHIPPING OF CUSTOMISED PRODUCTS (using our 3D CONFIGURATOR): 5 (five) - 9 (nine) working weeks ...
When will I get my refund?
The refund will be issued within 10 working days from the moment the returned item(s), delivered to our office, will be accepted because compliant with the product quality criteria. Please consult the Returns and Refunds page to find out how. Should ...
Which service provider will deliver my package?
The courier we employ for delivery depends on the weight and the country of delivery. For a list of the service providers we work with, please check the dedicated page (shipping).
I have forgotten my password, what should I do?
When logging in, click on “forgotten password” and you will be asked to enter the e-mail address associated with the account; you will receive an e-mail to set the new password.
How can I request the deletion of an account?
If you wish to delete an account and cancel all the information linked to it, you can open a ticket in our support platform. You will then receive confirmation of the cancellation.