Orders
Can your products be customised? How can it be done?
For each Product shown in the On-Line Shop, Sparco specifies if: it is available in its warehouses; it is not available; it is “customisable”. A “customisable” product may be modified/adapted/customised in accordance with specifications requested by ...
Can I change or cancel an order after I have completed it?
CANCELLATION To cancel an order, you must notify us of your intention to withdraw from the contract as soon as possible by opening a ticket on our support platform. The request will be given priority so that it is displayed as soon as possible. When ...
I am resident abroad, can I buy from your e-commerce website?
On our site (e-commerce) it is possible to make purchases from almost every country in the world. During checkout, you can choose the country of destination from among the ones we operate in. If the country of destination is not present, shipping ...
I have forgotten my password, what should I do?
When logging in, click on “forgotten password” and you will be asked to enter the e-mail address associated with the account; you will receive an e-mail to set the new password.
Will I be notified when you receive my return?
Of course, an e-mail confirming receipt of the returned item will be sent as soon as the package is received by our main office. Please note that the receipt of the e-mail does not involve an automatic issue of the refund. We reserve the right to ...
Once I have placed an order, can I add an additional product?
No, once an order has been finalised, it is not possible to add extra items to it. To purchase additional items, a new order must be placed on our website.
Is it possible to change a purchased item ?
No, it is not possible to change an item. However, you can return it to receive a refund. The refund procedure will begin when the product enters our premises and is deemed compliant with the quality standards indicated on the "Returns and Refunds" ...
What happens if the amount of the order exceeds the value of the voucher?
It's not a problem. If the order amount exceeds the value of your voucher, you will automatically be prompted to choose a payment method to pay for the order value not covered by the voucher.